Pre-sales tickets versus support tickets
Use a pre-sales ticket for questions before purchasing, including editions, modules, hosting requirements, licence scope and commercial options. No account is required. A secure guest link is sent to the email address supplied.
Use a support ticket for technical help with a purchased BusinessSuiteX installation. You must create an account, connect the relevant license and have an active support entitlement.
Requests submitted to the wrong queue may be moved. Never submit passwords, private keys, full payment-card data or complete database exports through a ticket.