BusinessSuiteX Support Portal 1.0
Initial foundation release:
- searchable knowledge base with categories and featured articles;
- public pre-sales tickets with secure guest access;
- customer registration and sign-in;
- license and support-entitlement status;
- support-ticket creation restricted to active support;
- six- and twelve-month support renewal calls to action;
- customer ticket history and replies;
- agent dashboard, ticket queue, internal notes and article management;
- secure attachment storage outside the public web root.