How the included six months of support works
A new BusinessSuiteX application purchase includes six months of support. The support period is recorded by the licensing platform and is normally calculated from the original purchase date.
When you create a support ticket, the support portal checks your account and license against the licensing API. A technical support ticket can be submitted only while the support entitlement is active.
After expiry, the software license itself can remain valid according to its license terms, but new support tickets are unavailable until support is renewed. You can purchase an additional six or twelve months from the renewal page.
Pre-sales tickets remain available without an account and are intended for questions before purchase.