Renewing support for 6 or 12 months
Sign in to the support portal and open License & Support. If support has expired, choose a six-month or twelve-month renewal.
When a renewal is purchased while support is still active, the new period should be added after the current expiry date. When support has already expired, the new period starts from the renewal date.
After payment, the licensing platform updates the support expiry. Use Refresh license status in the support portal if the change is not visible immediately. Keep the purchase receipt and transaction reference until the renewal appears.