What is included in product support?
Product support generally covers:
- help with documented installation and activation steps;
- clarification of standard BusinessSuiteX functionality;
- investigation of reproducible defects in an unmodified supported release;
- guidance on official updates and official BusinessSuiteX extensions;
- reasonable assistance identifying relevant application log entries.
Product support generally does not include:
- custom development or workflow design;
- installation or management of the customer's server, DNS, mail server or firewall;
- repairing third-party code or unauthorised modifications;
- data entry, migration or integration work unless separately purchased;
- training or consultancy beyond the published documentation;
- issues caused by unsupported hosting, extensions or obsolete releases.
A separate professional-services quotation may be offered for work outside product support.